Legal

Refund policy

Draft. This page is still being reviewed.

You have 14 days

This policy covers software you buy once on this site. Monthly services (SaaS) are paid on the seller's website, so ask the seller about refunds.

You can ask for a refund on software you bought for 14 days after you pay. The deadline for each order is shown under My purchases.

How to ask

1. Go to My purchases.
2. Choose Ask for a refund on the order.
3. Tell us in a sentence or two what went wrong.

We look at every request ourselves and email you within 2 business days. You can ask once per order.

What happens next

If we approve it, you get the full price back on the card you paid with. Stripe sends the money. Your bank may take several business days to show it.

If we decline it, we tell you why. Your order stays under My purchases.

If you pay twice for the same software, we refund the second payment for you.

After 14 days

Once the 14 days are up, the seller is paid and we cannot take refund requests on the site. If the software does not do what the listing said, contact the seller first.

For sellers

We hold your share of each sale for 14 days. If the buyer asks for a refund in that time, we hold your share until we decide. If we refund the buyer, you are not paid for that sale.